Orion question
Hi Scott -
Reinstalling Mail don’t do much of anything.
Mail programs in general don’t like lots of messages – especially lots of messages in lots of folders. I would avoid putting more than 10,000 messages in any given folder.
I would start by forcing Mail to rebuild its mail index. You can do this by first quitting Mail, then opening Chip’s Home folder, then Library, then Mail. Just drag the file called ‘Envelope Index’ to the trash. Then re-open Mail.
It will look like Mail is re-importing messages. That’s normal. Just wait for it to finish & then test accessing the folders again.
hunter
On Fri, Jan 27, 2012 at 1:44 PM, Scott wrote: > Chip uses Apple Mail. > > He’s got a bezillion folders. > > Recently, he’ll view a folder that should have a lot of messages in it. But > none display. Same thing when he checks other folders. Some DO have all the > messages there. > > If he restarts, sometimes (not always) the messages return to the folders > which were previously mysteriously empty. > > My sense: uninstall and reinstall Mail. Is that right? How? With, of course, > keeping all messages and setting intact. > > Thanks, > > Scott
Moving Messages in Apple Mail
Hi Peggy -
Individual Folders can be dragged from the ‘On My Mac’ storage location to the IMAP storage location. They should be copied one-at-a-time, and you should wait until the entire folder has copied before copying the next one. It can take anywhere from 1 minute to several days to copy the folders depending on how large they are. The folder will not show up in the IMAP area until the contents have finished copying completely. You can check the status of the copy by selecting ‘Activity’ from under the ‘Windows’ menu in Mail.
I assume you are positive that all Apps were purchased under the same Apple account? I have found that some Apps refuse to update properly on their own, and the only fix I know of is to delete the app and re-download it (if it’s a pay-for app, there is no charge to re-download it provided that you are using the same account that was used to purchase it originally). Apps can be deleted by pressing and holding an app until ‘jitter’ or edit mode is enabled, and then pressing the small ex on the upper-right hand corner of the app.
Hope that helps – let us know if you need anything else.
hunter
On Jan 20, 2012, at 12:35 PM, Peggy wrote:
> Hi Chris: > > Have you learned any more abt how to transfer folders from MY MAC to the IMAP area? > Second, I continue to have the same difficulty as before with updating apps on iPad and iPhone. When I get notice of upgrades available, I am asked for my Apple ID and password; and every time a note pops up saying I can’t get access to the iTunes store. They provide no next steps. > > Wait: now sometimes, when I move on to doing other things, I’ll notice that the app upgrade note is gone, and they appear to be upgraded. Not always. > > OTHERWISE, all’s well! > > Peggy > > Sent from my iPad
Mac OS Lion 10.7 Previous Windows Reopening
Hi Lindley -
It’s a new ‘feature’ of 10.7, Lion. It’s also easy to disable. Here’s how.
Go to the System Preferences, then General. Uncheck the box that reads ‘Restore windows when quitting and re-opening apps’
That should do it.
Test it out & let me know if you need anything else.
hunter
> >> From: Lindley >> Date: January 20, 2012 10:11:09 AM EST >> To: help@brainspiral.com >> Subject: Hello from Lindley >> >> Hello Brainspiral, >> >> I believe you were the one I picked up my computer from a week ago. I just had a few questions for you about the changes that have been made. Every time I close Safari and re-open it, when it re-opens, it opens the page that I was on last, this is not a huge deal but it is a bit annoying to be opened up to a different page each time, is there a way to change this so the page always opens to google or apple for example. >> >> Next every time I download something an it comes up as a preview, it opens the last two or three things I downloaded and viewed. Is there a way to change it so I only open the one thing I am trying to look at. >> >> Just wanted to check in and see if I could fix any of these problems >> Thanks so much >> >> Lindley >
Security Solutions
Hi Leslie -
I presume the Norton notice you received was through email, as I do not believe the Norton software had been installed on your workstation. We have never been a big fan of Norton. Aside from the annual subscription, We have not seen Norton’s ability to keep a system secure to be any more effective than other security solutions like Microsft Security Essentials, AVG or TrendMicro. Furthermore, Norton is a big, clumsy, bloated program that tries to rule your life – storing passwords, scrutinizing the websites you visit, slowing down your system and often times, without cause of alarm, entering a ‘stealth’ mode that blocks all access to the internet. The best course of action is to make sure you are installing Windows Updates as they become available & allowing Microsoft Security Essentials to run its routine scans & updates.
To search documents, simply click on the Start Menu (bottom-left hand corner), and enter a phrase or name in the search box at the bottom of the box that opens. That search mechanism searches through all your files. It mostly works (I say ‘mostly’ because compared to Apple’s Spotlight functionality, it is pathetic). Many people actually prefer to use Google Desktop (http://googledesktop.blogspot.com/).
For backup, I would highly recommend an off-site solution, like this one:
You can back up your data to CrashPlan’s own systems or we maintain one ourself that many of our clients prefer to use.
Hope all is well and that you find this information useful.
Best,
hunter greene Brainspiral Technologies, Inc.
Virus?
Hi Nancy -
It doesn’t sound virus-like. Someone was probably just trying to ‘spoof’ your email address (use the address without your knowing it – easily and commonly done) – and you received all the left-overs from it. It has nothing to do with your computer.
To set IE as the default browser:
Open IE Go to Tools->Internet Options On the ‘Programs’ tab, make sure the checkbox next to ‘Tell me if IE is not the default web browser’ IS checked. Hit OK. Close IE Open IE When prompted to set IE as the default, select yes. That should do it.
Happy New Year
hunter
On Jan 6, 2012, at 7:43 AM, Nancy wrote:
> Good morning, Hunter, > > This morning I received a bunch of returned e-mails, saying that my message had been interrupted by spam protections. But these are messages that I don’t think I ever sent. > That makes me nervous and I wonder if I’ve been infected with some weird thing? > > Also apparently my default internet connection is Mozilla Firefox instead of my Windows Internet Explorer. Perhaps someone could check with me to see how to change it back to Explorer. > > Thanks, and Happy New Year. > Nancy > >
SPAM and Malware
Jacklyn Matts Brainspiral Technologies, Inc. jackie@brainspiral.com (413)770-3042
Begin forwarded message:
*From:* Peter Charbonneau
Over the last couple of days, there has been a concerted effort by spammers and malware providers to infect users thru Adobe email – well, fake Adobe email.
Two days ago, it was fake Adobe Reader updates. Yesterday it was “here is your new InDesign CS4 license key”. The key is in a zip file attachment.
A takeaway?
“Remember – computer security is not just about keeping your anti-virus software properly updated. It’s also about realising that companies are not in the habit of emailing you unsolicited attachments out of the blue.” **Sophos Naked Security 7 Dec 2011
PeteC
Peter Charbonneau Sr. Network and Systems Administrator Williams College (413) 597-3408 (office) (413) 822-2922 (cell) OIT will NEVER ask for your password!
New iPhone 4S Mischief
Hi Michele -
The behavior you describe makes it sound like battery was dead and the phone turned off. Are you sure that the phone was properly charging? Or can you confirm that the battery wasn’t dead or very weak?
Yes, it is possible there is a defect. Overcharging properly didn’t have anything to do with it (These new devices can’t overcharge. They just stop charging).
The water drops are part of your background image. The fact that they are still there is a good sign that nothing was lost in the reset process (not that you could lose anything – it’s all on your laptop anyway).
hunter
On Nov 1, 2011, at 4:25 PM, Michele wrote:
> Hi Hunter– > Something weird happened with my new iPhone today and I thought I better check in with you to see if this is any concern while I presume I am under warranty. (Or is it that my phones always have some strange voodoo?) > Anyway, this morning I was just changing a phone number for one of my contacts and the screen froze. Then the screen went black. In the center of the screen was the outline of that symbol that twirls when the device is receiving something, but it wasn’t twirling. I tried turning the phone on and off several times…no change. I then consulted the manual for my 3GS and it advised to reset. I held down the power button and the home button simultaneously for several seconds until I got the Apple symbol to appear on the screen. Then I was advised to reset all my general settings. I tried to do that but is there anything particularly important I should know about settings? Now the phone seems to be working fine. > > My questions: > 1) Did the fact this happened indicate any defect in the phone? > 2) Could it have been a result of overcharging (the phone had been plugged in for quite some time)? > 3) I was using my old charging cord (although it looks perfectly in tact). > 4) Also, when I open my screen it still has all those water marks/drops. Is that significant? > > Thanks, Hunter. I really don’t think this incident was human error.:-) > > Best–Michele > >
Time Warner Service Outage 10/26/2011
The skinny on Time Warner’s service outage this morning is still up in the air. The Bangor Daily News shed some light on it:
It’s hard to say exactly what happened, but many of Brainspiral’s clients were affected by the outage.
Time Warner is still a better alternative for phone and internet services over Verizon. We also prefer them for digital television services.
Kindle Touch & Tablets
Hi Sam -
The Kindle, Nook and iPad will all work with WiFi, so it will work in your house without any problem.
You only need WiFi or 3G to download books anyway. Once you have the books, you don’t need any access at all.
The Kindle is probably the most popular book reader while the iPad is definitely the most popular all-around tablet (outstanding for email, browsing the web, research).
Hope that helps -
hunter
On Oct 7, 2011, at 6:13 AM, Sam wrote:
> Hi Hunter: May I pick your e-brains for some info about Kindle? Dottie’s birthday is coming up and I want to give her one those devices as a present. I’ve looked at the ads for Kindle Touch which seems to be the best option, but the map the ad showed for E-G wireless availability blocks out parts of Williamstown. Is that true and Kindle wouldn’t work from our house? What would you advise? > Sam >
iPad Frozen
Hi Beth -
Probably tomorrow. But have you tried holding down both the power on/power off button at the top AND the home button simultaneously? It should force the iPad to reboot.
I have found that since many applications are not written particularly well, it helps to reboot the iPad from time to time (or at least close all the open apps – double click the home button, then tap and hold on any app from the list of apps that appears at the bottom, then click the little ‘x’ over each app to close it – Apps remain ‘open’ unless you reboot the iPad or specifically close them).
hunter
On Oct 1, 2011, at 8:53 AM, help@brainspiral.com wrote:
> a form has been submitted on October 1, 2011, via: /contact [IP 74.106.85.193] > Contact Us > Name beth > Email > Message Holy crap, Batman, my iPad is not cooperating (not powering off-spinning circle-Yikes!) AND I use it with my students everyday. When will you folks be in town? > powered by cformsII