Corrupt Office 2013 Removal

We killed ourselves to find a solution to remove a corrupt install of Office 2013. Programs & Features didn’t work, the Office 2013 installed wouldn’t run & the Microsoft FixIt tool was worthless (as they usually are). But we have amazing success with this tool: http://www.geekuninstaller.com The GeekUninstaller. We had to run a Force Removal on the Office 2013 suite, but the tool worked flawlessly & we were immediately able to reinstall Office again. Damn Microsoft. Thank you GeekInstaller.

Mac Boots To Black Screen with Cursor

Apparently this is a fairly common problem affecting several different models after updating to Mac OS 10.9.5. We have successfully fixed the issue by placing the machine in Target Disk Mode and then deleting the following files: /Library/Preferences/com.apple.loginwindow.plist /Library/Preferences/loginwindow.plist /private/var/db/.AppleUpgrade Attempts to reinstall the 10.9.5 update via Target Disk Mode and running repairs on the hard drive did not resolve the issue.

Windows 8.1 Update Failure

Hi Beth – I don’t think anyone is going to make it in to the office today. We’ll be working in Lanesborough all day. Did the Windows 8.1 installation actually finish? Or did the laptop spiral downwards during the installation? We have seen many issues with the 8.1 update with the end result being an unusable computer. We all love Microsoft. In some cases we were able to reinstall the update successfully. In other cases we had to completely reinstall everything. If you send over your phone number we can be in touch to evaluate further. Best, hunter greene Brainspiral Technologies, Inc. ————————————————————————————- hunter@brainspiral.com http://brainspiral.com w: 413-458-5755 c: 413-281-4918 On Aug 26, 2014, at 7:35 AM, help@brainspiral.com wrote: > > > > a form has been submitted on August 26, 2014, via: /contact/ [IP 67.252.44.100] > > Contact Us > > > > Name Beth > Email bethwiliamstown@gmail.com > Message What time do you open? I downloaded windows 8.1 and very slowly my laptop went slower and slower and now I have a blank screen, no icon/tabs just a mouse arrow on a completely gray screen?! Any suggestions or do I need to bring in? > powered by cformsII > > Copyright © 2013 Brainspiral Technologies, Inc., All rights reserved. >

New Mac Computer

Hi Michael – I assume this is to replace your desktop computer downstairs? The Mac Minis are great (which is what you have now), and the new models are much more powerful, but I would recommend Apple’s iMac: http://store.apple.com/us/buy-mac/imac Very fast, very sleek, nice large display, extra memory & storage (compared to the Mini). And the new base model has dropped in price to $1099 (we can source this for you for even less). We’re also running a promotion right now where we’ll offer you $50 off the cost of a new machine if you are willing to donate your old computer to a select 501.c3 Non-Profit (this month is the Berkshire Immigrant Center, http://berkshireic.com). You’ll receive a most appreciated thank you in addition to a donation receipt for the full value of the desktop (we will remove all your personal data before donating at no cost). Thank you, hunter On Aug 26, 2014, at 7:00 AM, Michael <michael@saranulladesign.com> wrote: > Hunter, > > I think it’s time for me to get a new Mac. My current computer has become very slow, temporarily freezing several times a day and giving me the rainbow wheel. > > Should I be looking for newer/better GHz? If so, what size/number should I want? > > Would you recommend any particular Mac for me? > > Thanks, > > Michael

Windows XP and Computer Security

Hi Steve – Good to hear from you. The warmer weather is a nice treat. Windows XP is now officially unsupported. This doesn’t mean much of anything except that Microsoft will no longer be releasing any updates for Windows or any peripheral software like Microsoft Security Essentials. To be honest, given the age of the machine and its capabilities, I would continue to use things as-is and ignore any ominous messages. Installing the latest version of AVG or Sophos (which the college uses) or Norton will likely squeeze the life out of the machine. If you can survive another 6-12 months, I’m guessing you’ll want to replace the machine anyway. Best, hunter On Apr 3, 2014, at 12:58 PM, Stephen Fix <Stephen.E.Fix@williams.edu> wrote: > Hi Hunter, > > I hope you’re enjoying the sudden outbreak of spring. > > I use Windows XP, and when you fixed the computer last fall, you took off AVG and gave me Microsoft Security Essentials. Today, this message appeared on the computer: > > http://www.microsoft.com/en-us/windows/enterprise/end-of-support.aspx > > Is there some other security program I can get — either for free, or paid, that would work with XP? And if yes, is this something I can download myself or should you/Chris do it? > > Thanks, > > Steve

colorful lines

Hi Karen – Unusual lines and colors are usually a sign that the LCD is starting to fail. It may get better, worse or stop working altogether. And you never know when. Rarely does this kind of issue affect Windows or the data stored on your computer. Do the lines appear randomly and then disappear? Or are they visible all the time? hunter On Jul 16, 2013, at 3:30 PM, Karen Gagne <gagne@orionmagazine.org> wrote: > Hi Hunter, > > In the past month I have developed these colorful lines running across my screen about a third of the way down. Should I be worried? > My computer will be left on all week. > Hope you are enjoying this warm weather. > > Karen >

Smart TVs vs Dumb TVs

Hi Matt -

I can make a recommendation once we determine if you want a Smart or Dumb TV.

We like the Samsungs. LED is the way to go.

‘Smart’ simply means that the TV can connect to internet and make use of streaming services like Netflix, Amazon on Demand, Hulu & Pandora (among others). Many devices are ‘Smart’ these days including Blu-Ray players and dedicated media streamers (like Apple’s AppleTV, Google’s GoogleTV, Roku, Netgear Player, etc).

Netflix streaming doesn’t replace Netflix discs yet (the quality is often poor and not all titles on disc are available for streaming). Streaming is also internet-intensive, and your connection from Verizon is likely inadequate to maintain a high quality stream through any of the ‘Smart’ services. So making good use of the Smart features may also require upgrading your internet connection and switching to Time Warner.

The TVs themselves are more or less the same – same processors, same panels. The Smart TVs have more sophisticated color calibration tools, but rarely are they needed anyway.

We usually encourage clients to go for the Smart TVs anyway. They aren’t that much more expensive, they have a few extra input ports (sometimes useful), and they have all the capabilities & features you might need down the road.

hunter

On Mar 1, 2013, at 10:43 PM, wrote:

> Hi, Hunter, > > We’ve decided to get a bigger TV for our library. It appears that we can handle a 40″ — the opening in our bookshelves is 25.5″ high, so it could fit 40″ screen, which seems to be 21.9″ high (24.4 if you count the stand). The width is not an issue for us, since we are prepared to modify the wooden cabinet doors on either side of the TV. > > Would you be able to install it for us? > > I see that Samsung makes eleven different models of 40″ flatscreen TV. Four of them are “Smart TVs,” and we’re not smart enough to know what that means, or probably how to use it, or to need it. Do you have a recommendation about which Samsung model might be best for us? > > We basically watch Netflix movies, some news, occasionally some sports. (Our current TV is an LG, which seems fine, though I think the company misrepresented the product when it sold it to us.) > > Matt

Smart TVs vs Dumb TVs

Hi Matt – I can make a recommendation once we determine if you want a Smart or Dumb TV. We like the Samsungs. LED is the way to go. ‘Smart’ simply means that the TV can connect to internet and make use of streaming services like Netflix, Amazon on Demand, Hulu & Pandora (among others). Many devices are ‘Smart’ these days including Blu-Ray players and dedicated media streamers (like Apple’s AppleTV, Google’s GoogleTV, Roku, Netgear Player, etc). Netflix streaming doesn’t replace Netflix discs yet (the quality is often poor and not all titles on disc are available for streaming). Streaming is also internet-intensive, and your connection from Verizon is likely inadequate to maintain a high quality stream through any of the ‘Smart’ services. So making good use of the Smart features may also require upgrading your internet connection and switching to Time Warner. The TVs themselves are more or less the same – same processors, same panels. The Smart TVs have more sophisticated color calibration tools, but rarely are they needed anyway. We usually encourage clients to go for the Smart TVs anyway. They aren’t that much more expensive, they have a few extra input ports (sometimes useful), and they have all the capabilities & features you might need down the road. hunter On Mar 1, 2013, at 10:43 PM, wrote: > Hi, Hunter, > > We’ve decided to get a bigger TV for our library. It appears that we can handle a 40″ — the opening in our bookshelves is 25.5″ high, so it could fit 40″ screen, which seems to be 21.9″ high (24.4 if you count the stand). The width is not an issue for us, since we are prepared to modify the wooden cabinet doors on either side of the TV. > > Would you be able to install it for us? > > I see that Samsung makes eleven different models of 40″ flatscreen TV. Four of them are “Smart TVs,” and we’re not smart enough to know what that means, or probably how to use it, or to need it. Do you have a recommendation about which Samsung model might be best for us? > > We basically watch Netflix movies, some news, occasionally some sports. (Our current TV is an LG, which seems fine, though I think the company misrepresented the product when it sold it to us.) > > Matt

“Windows Update Failed, Reverting Changes” –Solved

> From: “Chris O’Boyle”
> Date: February 1, 2013, 2:01:55 PM EST
> To: Hunter Greene , Jacklyn Matts
> Subject: “Windows Update Failed, Reverting Changes” –Solved
>
> I’ve seen this many times, (mostly on Lenovo Machines for some strange, maybe coincidental reason). It will download and install 40+ updates and then hangs at 30% while configuring, restarts, fails, and reverts changes. A frustrating waste of a person’s time for something that should happen on its own. But I digress…
>
> The problematic update is KB2647753 (http://support.microsoft.com/kb/2647753)
>
> If you run into this issue, just install this particular update by itself at first, then restart as necessary and install the rest afterwards.
>
> –Chris

“Windows Update Failed, Reverting Changes” –Solved

hunter —– Excuse the shortness. I’m not using a computer. Begin forwarded message: > From: “Chris O’Boyle” <chris@brainspiral.com> > Date: February 1, 2013, 2:01:55 PM EST > To: Hunter Greene <hunter@brainspiral.com>, Jacklyn Matts <jackie@brainspiral.com> > Subject: “Windows Update Failed, Reverting Changes” –Solved > > I’ve seen this many times, (mostly on Lenovo Machines for some strange, maybe coincidental reason). It will download and install 40+ updates and then hangs at 30% while configuring, restarts, fails, and reverts changes. A frustrating waste of a person’s time for something that should happen on its own. But I digress… > > The problematic update is KB2647753 > > If you run into this issue, just install this particular update by itself at first, then restart as necessary and install the rest afterwards. > > –Chris